Contact

We'd Love to Hear From You

Have a question about your order, personalization, or Santa's mysterious ways? Our family is here to help. Send us a message using the form below and a real person (not an elf, we promise) will reply within 1–2 business days.

During December, we answer messages every day, because we know Christmas can't wait.

Before You Write, These May Help

Need to change your child's details? Email us within 24 hours of ordering, with your order number.

Wondering when your letter will arrive? See our Shipping Policy. Order by December 16, 2026 for delivery before Christmas.

Package hasn't arrived? If it's been more than 10 business days since shipping, contact us and we'll help as best as we can.

Allergies or little ones under 3? Choose "Skip the candy" when ordering.

Other Ways to Reach Us:

Email: lettersfromcanada@gmail.com

Instagram: @lettersfromsantacanada

Facebook: @lettersfromsantacanada2025

Please include your order number in your message so we can help you faster.