What is a "Letter from Santa"?

A Letter from Santa is a personalized, festive message sent directly to your child (or loved one) from the North Pole! Each letter is customized with details you provide - such as the recipient’s name, age, caregiver names, teacher’s name, and friends’ names - to create a magical experience they'll never forget.

How do I personalize the letter?

During checkout, you'll fill out a short form with:

• Recipient’s name
• Age
• Caregiver name / a person who is ordering the letter name
• Teacher’s name
• Friends’ names
• Interests

We use this information to craft a unique, heartwarming letter from Santa himself!

What’s included in the package?

Each standard letter includes:

• A personalized letter from Santa printed on festive stationery
• A Nice List Certificate
  
• Reply Back Letter Template
• A lost button from Santa Claus’s suit (real!)
• Magic 3D Glasses and images
• Authentic Vintage Portrait of Santa himself
• Candy Cane - Peppermint Stick
• A North Pole postmark, “Important” and “Confidential” stamps, holiday stickers, and tags

Is this suitable for all ages?

Yes! Our letters are written for children aged about 3 to 15, in warm, simple words that are easy to read aloud. Older kids, and even grown-ups who still believe, love them too. Just add a note at checkout and we'll adjust the wording.

For little ones under 3: the package contains small parts (Santa's button) and hard candy. Choose "Skip the Candy" and keep small items out of reach, or give the letter on its own with adult supervision.

Can I order for multiple children?

Yes! We offer packages for 1, 2, and 3 children. Be sure to fill out each child’s name in the personalization section.

When will the letter arrive?

Letters are mailed starting in October and continue through late December. You’ll receive a confirmation email once your letter ships.

• Order processing takes 2 business days
• Shipping typically takes 4–6 business days

Note: Delivery times may vary depending on your location and shipping carrier service.

What’s the deadline to order?

To guarantee delivery before December 24, all orders must be placed by December 16.
Late orders may still be processed, but delivery before Christmas is not guaranteed.

Do you ship internationally?

We are based in Canada and currently ship only to Canadian home addresses.

Can I make changes to my letter?

Yes! If you need to make changes, please contact us via the “Contact Us” section.
Changes can be made within 24 hours of purchase.

Are letters available in other languages?

At this time, our letters are only available in English.
However, if you’d like to provide your own translated text, we’ll print it on our festive stationery and send it to the requested address. Please contact us via the “Contact Us” section.

I haven’t received my order confirmation email.

Please check your spam/junk folder.
To ensure future emails arrive safely, add “Letters From Santa Canada” to your approved sender list.

Can I request a different font?

Unfortunately, we’re unable to accommodate font change requests, as our letters are thoughtfully crafted with attention to detail and consistency.

What is your refund policy?

Each of our creations is handmade with love and personalized just for you, which means we’re unable to offer refunds for change-of-mind purchases. However, if your order arrives with a personalization error or has been damaged in transit, please reach out to us through the 'Contact Us' form—we’ll be happy to make things right.

What if I have a question or issue?

We’re here to help! Reach out via email or our contact form, and our elves will respond within 24–48 hours.

How does Santa keep track of who's naughty or nice?

He outsourced it to a team of squirrels with clipboards. Very efficient.