Shipping policy

Shipping Policy

We know how important it is for Santa's letter to arrive before Christmas. Here's how your package travels from the North Pole (well, from our workshop in Ontario) to your door.

Free Shipping on Every Order

Shipping is included in the price. No surprises at checkout.

Where We Ship

We currently ship within Canada only.

Processing Time

Every package is personalized and packed by hand. Please allow 2–5 business days for us to prepare your order. During December, processing may take up to 6 business days.

How We Ship

Most orders are sent by Canada Post Lettermail, which usually arrives within 2–7 business days after shipping, depending on your location. Lettermail does not include tracking.

In some cases, such as rural or remote addresses or late-season orders, we may ship by a tracked Canada Post service at no extra cost. If we do, you'll receive a tracking number by email.

Why We Use Lettermail

We believe every child deserves a little Christmas magic, not just those whose families can afford expensive shipping. Tracked parcel services can cost more than the letter itself. Choosing Lettermail lets us keep our prices low and include shipping for free, so more families can share this special moment with their children.

And there's a little extra magic in it too: a real letter, arriving in the mailbox, just like Santa's letters always have.

Christmas Order Deadline

To receive your package before December 25, please order by December 16, 2026

Orders placed after this date will be shipped as quickly as possible, but we can't guarantee delivery before Christmas.

Address Accuracy

Please double-check your shipping address before ordering. We're not responsible for packages delivered to an incorrect address entered at checkout. If you spot a mistake, email us right away at lettersfromsantacanada@gmail.com. We can fix it if your order hasn't shipped yet.

Package Hasn't Arrived?

Because Lettermail isn't tracked, we can't follow its journey. If your package hasn't arrived within 10 business days of our shipping confirmation, email us at lettersfromsantacanada@gmail.com. We'll help you as best as we can.